Etihad Airways, the national airline of the United Arab Emirates, is rolling out Skypad, a digital tool designed to enhance the inflight experience for passengers.
Developed in-house by Etihad’s Digital Transformation and Innovation team, Skypad represents a significant step forward in personalised, efficient air travel service.
Cabin crew serving in premium cabins have begun receiving tablets equipped with the Skypad application and other key tools.
These devices enable crew members to access real-time flight updates, ensuring each guest’s needs are anticipated and addressed promptly.
Turky Alhammadi, director of product development & hospitality at Etihad Airways said: “At Etihad, we’re committed to embracing technology that enhances our guests’ journey,” .
“Skypad embodies our dedication to excellence, blending innovation with our world-renowned hospitality.”
Skypad’s Meal Order Taking feature allows cabin crew to take and complete orders with minimal steps, ensuring a smoother dining experience for passengers.
The system’s real-time inventory tracking enables precise management of onboard resources, reducing waste and improving sustainability efforts.
Alhammadi added: “The introduction of Skypad marks a new chapter in our service evolution.
“We’re continuously working on new functionalities to make this tool even more effective, always with the goal of providing an unparalleled guest experience.”
